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Privacy Policy

Privacy Policy

Effective Date: [Insert Date]
Health First Telemedicine

At Health First Telemedicine, your privacy is a top priority. We are dedicated to safeguarding the confidentiality, integrity, and security of your personal and health-related information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our services, in accordance with applicable data protection laws and healthcare regulations (including GDPR and HIPAA).

1. Information We Collect

We collect and process the following types of information:

a. Personal Identifiable Information (PII)

  • Full name, date of birth, address, phone number, email address.

b. Medical Information

  • Health history, symptoms, consultation records, prescriptions, and treatment plans provided during telemedicine sessions.

c. Technical Data

  • IP address, browser type, device information, and usage data to ensure platform performance and security.

d. Payment Information

  • Billing and transaction details when you pay for our services. Payment information is processed securely via third-party providers.

2. How We Use Your Information

Your data is used exclusively for:

  • Providing telehealth consultations and ongoing medical care.

  • Creating and managing your account.

  • Scheduling appointments and sending notifications.

  • Processing payments and managing subscriptions.

  • Complying with legal, regulatory, and professional obligations.

  • Enhancing platform performance, support, and security.

3. Sharing and Disclosure

We do not sell your personal data. We may share your information under the following circumstances:

  • With licensed medical professionals involved in your care.

  • With service providers (e.g., cloud hosting, analytics, payment processors) under strict confidentiality agreements.

  • When legally required, such as in response to court orders or regulatory demands.

All third-party partners comply with HIPAA/GDPR standards where applicable.

4. Data Security

We employ industry-leading safeguards to protect your data, including:

  • End-to-end encryption of all communications.

  • Secure, HIPAA-compliant cloud storage.

  • Role-based access control and audit logs.

  • Regular security assessments and compliance checks.

5. Data Retention

We retain your personal and medical data for as long as you are an active patient using our services. Once your relationship with Health First Telemedicine ends, we may retain your information for a limited period as required by applicable healthcare regulations or legal obligations.

All retained data is securely stored and handled in accordance with relevant privacy and medical record-keeping laws.

6. Your Rights

You may request to:

  • Access your personal data.

  • Correct or update your information.

  • Delete your data (where legally permissible).

  • Withdraw consent or object to data processing.

  • Request a copy of your data (data portability).

To exercise any of the above rights, please contact us at healthfirsttelemedicine@gmail.com.

7. Cookies and Analytics

We use cookies and similar technologies to:

  • Optimize user experience.

  • Analyze website traffic.

  • Personalize content and functionality.

You can control cookie settings through your browser preferences.

8. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or technological developments. Updates will be posted on this page, and significant changes will be communicated directly to users.

9. Contact Us

For any privacy-related questions or requests, please contact:

Health First Telemedicine
Email: healthfirsttelemedicine@gmail.com
Phone: [Insert Number]
Address: [Insert Business Address]

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